1. Website and Services Overview

• 1.1 Scope: These Terms of Service ("Terms") apply to all users of this website and all standalone services booked directly through it, including complimentary consultations, standalone RTT® (Rapid Transformational Therapy) sessions, and standalone clinical hypnosis sessions.
• 1.2 Document Hierarchy (Conflict Resolution): If you enrol in the multi-session Fertility Rewiring Method™ Programme, you will be required to sign a separate, bespoke Programme Agreement. In the event of any conflict, contradiction, or inconsistency between these website Terms and the signed Programme Agreement, the terms of the Programme Agreement shall strictly take precedence and override these Terms regarding that programme.
• 1.3 Binding Agreement: By accessing this website, checking an online consent/booking box, or making a payment, you enter into a legally binding contract with the Practitioner under these Terms. All services are delivered online via remote video platforms.

2. General Policies & Client Eligibility

By booking any service or using this website, the Client explicitly confirms and warrants that they:

• Are at least 18 years of age and possess the legal capacity to enter into this contract.
• Have provided completely accurate, current, and truthful registration and billing information.
• Accept full, unilateral responsibility for their own physical, mental, and emotional wellbeing at all times before, during, and after sessions.

The Practitioner reserves the absolute right to decline service, cancel bookings, or immediately terminate access if professional boundaries are breached, or if the Practitioner deems remote coaching to be clinically or practically unsafe for the Client.

3. Service Commencement and Delivery Definitions

• 3.1 Commencement of Standalone Services: 3.1 Commencement of Standalone Services: A standalone service is deemed to have commenced when the scheduled live session begins, or when any personalised preparatory work, materials, or digital content specifically related to that booking are first delivered to the Client.
• 3.2 Commencement of Programmes: The "commencement" of the multi-session Fertility Rewiring Method™ Programme is strictly defined within the separate Programme Agreement (typically upon the release of initial digital materials or the occurrence of the first live coaching session).
• 3.3 General Session Cancellation Policy: For standalone sessions, Clients may reschedule with a minimum of 48 hours’ written notice. Cancellations made with less than 48 hours’ notice, or missed appointments (no-shows), are non-refundable and the session will be forfeited. If the Practitioner must cancel due to an emergency, the session will be rescheduled at the earliest mutual convenience.

4. Currency, Fees, and Third-Party Costs

All prices are strictly listed in GBP (£). If paying internationally, your card issuer or payment processor (e.g., PayPal, Stripe) will convert the funds at their own applicable exchange rates. The Client bears sole responsibility for any currency conversion fees, international transaction charges, or bank processing fees.

5. Conditional Refund Framework

• 5.1 Refund Restrictions: In compliance with the Consumer Rights Act 2015, refunds are fundamentally restricted once performance has begun. Standalone sessions are non-refundable once they have been delivered or if they are missed/cancelled by the Client with less than 48 hours' notice.
• 5.2 Programme Refunds: All refund mechanisms, partial refunds, or non-refundability rules for the full Fertility Rewiring Method™ Programme are governed entirely by the signed Programme Agreement.
• 5.3 Statutory Exceptions: Nothing within these Terms is intended to unfairly exclude, restrict, or modify your non-waivable statutory rights under UK consumer law, including your right to remedies for substandard service delivery.

6. Statutory 14-Day Right to Cancel (Cooling-Off Period) & Explicit Waiver

• 6.1 Your Right to Cancel: Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you purchase a service online as a consumer, you have an absolute legal right to cancel this contract within 14 days from the day after purchase ("Cooling-Off Period") without giving any reason.
• 6.2 How to Exercise Your Right: To cancel, you must provide a clear, unequivocal written statement via email to the address listed in Section 15. The cancellation is legally effective on the date you send the email.
• 6.3 Mandated Explicit Consent for Immediate Services: If you book and schedule a standalone session to take place within the 14-day Cooling-Off Period, you are making an express request for the immediate performance of services. You acknowledge and agree that:
• If the session is fully delivered within the 14 days, you completely lose your statutory right to cancel and no refund will be issued.
• If you cancel after requesting an early start but before the session is fully delivered, we may retain a proportionate amount reflecting any personalised preparation, scheduling, or session-related work already carried out prior to cancellation, as permitted by law.

• Digital Content Statutory Waiver: Our services involve the provision of bespoke or pre-recorded digital hypnosis audio files. By clicking to stream, download, or access any digital audio file or resource within the 14-day Cooling-Off Period, you give your express consent to receive the content immediately, and you explicitly acknowledge that your statutory right to cancel that digital purchase is entirely lost.

7. Specialized Fertility Coaching & Medical Disclaimers

• 7.1 Non-Medical Services: The Practitioner provides mindset coaching, emotional wellbeing support, and clinical hypnotherapy. The Practitioner does not provide medical advice, clinical fertility treatment, medical diagnoses, or psychiatric intervention.
• 7.2 No Medical Influence: No information or techniques used during the services are intended to influence, override, or replace medical protocols, prescriptions, or clinical choices directed by your doctors, IVF consultants, or healthcare providers.
• 7.3 No Physical Guarantees:

You explicitly acknowledge that emotional rewiring, hypnotherapy, and coaching target psychological wellbeing and stress reduction only. The Practitioner gives no guarantee, representation, or warranty regarding physical clinical outcomes, biological conception, or pregnancy success.

8. Website Content Baselines

All website text, graphics, and audio are provided for general informational use only. Use of this website, its blog, or its free materials does not establish a formal therapeutic or coaching contract. A professional relationship is only formed once a paid booking is confirmed or a Programme Agreement is executed.

9. Enhanced Limitation of Liability

• 9.1 Subjective Outcomes: Hypnotherapy and coaching rely heavily on individual engagement, subjective emotional responses, and personal factors. To the maximum extent permitted by law, the Practitioner cannot be held liable for a Client's subjective dissatisfaction with emotional, mental, or spiritual outcomes.
• 9.2 Reliance Risk: The Practitioner is not liable for any financial, emotional, or physical choices you make in your wider life or medical journey in reliance upon coaching conversations.
• 9.3 Financial Liability Cap: The Practitioner’s total aggregate financial liability to the Client for any breach, negligence, or claim arising out of these Terms or any standalone service is strictly capped at the exact financial amount paid by the Client for that specific service.
• 9.4 Unlawful Exclusions: Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under the laws of England and Wales. 

10. Intellectual Property & Personal License

• 10.1 Ownership: All custom hypnosis audio recordings, proprietary scripts, digital workbooks, and website assets are the exclusive intellectual property of the Practitioner.
• 10.2 Limited Personal License: Purchase of a service grants you a single, non-exclusive, non-transferable, revocable license to use the provided audio files and resources for your own private, personal development.
• 10.3 Prohibited Exploitation: You are strictly forbidden from copying, modifying, sharing, distributing, reselling, or uploading any of these digital materials to public clouds, shared drives, or social media platforms.

11. Data Protection, UK GDPR, and Confidentiality

• 11.1 Statutory Compliance: All personal, financial, and sensitive health data collected from you is strictly processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• 11.2 Confidentiality Limits: Your sessions and records are kept private and confidential. Information will never be disclosed to third parties without your written consent, except where required by a court of law, or where the Practitioner has a mandatory legal or ethical safeguarding obligation to protect you or others from immediate physical harm.
• 11.3 Privacy Policy Integration: For detailed information regarding data retention periods, storage security, and your consumer data rights, you must review our separate Website Privacy Policy.

12. External Third-Party Services

Payments and booking functionalities rely on secure third-party processors (such as PayPal, Stripe, or Acuity). The Practitioner holds no liability for technical outages, security breaches, or transaction delays occurring directly on these independent external platforms.

13. Revisions to Terms

The Practitioner reserves the right to amend these Terms at any time to preserve legal compliance. The version live on the website at the time of your specific booking or purchase will dictate that specific transaction.

14. Governing Law and Jurisdiction

These Terms, and any disputes or claims arising from them, are governed exclusively by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

15. Statutory Contact Details

For all notices, contract cancellations, or customer service queries, please contact:

• Practitioner/Business Name: Barbara Zironi
• Email Address: hello@barbarazironi.com
• Registered Geographic Address: Windsor House, Woodlands Road East, Virginia Water, GU25 4PH, Great Britain
• Legal Trading Status: Operating as a registered Sole Trader in the United Kingdom.

I have read and agree to the Terms of Service. If booking a session or downloading digital content within the next 14 days, I explicitly request that the service begins immediately and acknowledge that I will waive my standard statutory 14-day right to cancel once delivery begins.